ERE STUDIOS PRIVACY POLICY
Last updated and Effective Date: September 2025
ERE Studios (hereinafter “ERE Studios,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy (“Policy”) explains how we collect, use, and disclose your personal information when you use our website located at www.eremtl.com, visit our studios, or engage with any of our services, products, features, events, or webpages (together, the “Services”).
“Personal Information” means information about an identifiable individual. By using our Services, you consent to the collection, use, and disclosure of your Personal Information as described in this Policy.
We may update this Policy periodically. When changes are made, we will update the “Last updated” date above. If significant changes occur, we will notify you by email or by posting a prominent notice on our website.
1. INFORMATION WE COLLECT
We collect personal information to provide our Services safely and effectively. This may include:
Information You Provide to Us
Account Information: Name, email address, phone number, mailing address, and password.
Booking and Scheduling Information: When booking or purchasing classes, packages, or memberships, we collect details such as your name, address, contact information, date of birth, and payment information. We may also collect limited health information relevant to your ability to safely participate in classes.
Payment Information: Payment card details and billing information are processed securely by a third-party payment processor.
Voluntary Information: Information you provide through forms, job applications, newsletter sign-ups, surveys, or customer service inquiries.
Automatically Collected Information
Usage Data: Information about how you use our website, such as IP address, browser type, device type, and pages viewed.
Cookies and Tracking Technologies: We use cookies to personalize your experience, improve website performance, and for analytics purposes. You can manage cookies through your browser settings.
Studio Information
Membership and Check-In Data: We may collect information about your attendance, studio check-ins, and class history.
Video Surveillance: Security cameras may operate in some studios to ensure the safety of our staff and guests. These may record your image or likeness.
Job Applicant Information
If you apply for a position at ERE Studios, we collect information needed to process your application, such as your resume, work history, and references.
Health and Safety Information
We may collect information as required by law or to protect public health and safety (e.g., health screening data during a public health event).
2. HOW WE USE YOUR INFORMATION
We use your Personal Information for the following purposes:
To provide, manage, and improve our Services;
To communicate with you regarding your account, bookings, or purchases;
To send you marketing communications if you have opted in (you can unsubscribe at any time);
To process payments and maintain records of transactions;
To ensure the safety and security of our studios, staff, and clients;
To comply with legal and regulatory obligations; and
To evaluate job applications and manage employment relationships.
We may also use de-identified or aggregated information to analyze trends and improve our operations.
3. HOW WE SHARE YOUR INFORMATION
ERE Studios does not sell your personal information. We may share it only in the following limited circumstances:
Service Providers: With trusted third-party vendors who perform services on our behalf, such as payment processing, data storage, analytics, and email communications. These providers are contractually required to protect your information.
Legal and Safety Requirements: When required by law, regulation, or court order, or if necessary to protect the rights, property, or safety of ERE Studios, our clients, or others.
Business Transfers: In the event of a merger, reorganization, or sale of all or part of our business, your Personal Information may be transferred as part of that transaction.
With Your Consent: When you have provided explicit consent for a particular purpose.
4. YOUR CHOICES AND RIGHTS
Access and Correction: You may request access to or correction of your Personal Information by contacting us (see Section 7).
Withdraw Consent: You may withdraw consent for certain uses of your information, subject to legal or contractual restrictions.
Marketing Preferences: You can unsubscribe from promotional emails by clicking “unsubscribe” at the bottom of any marketing message or by contacting us directly.
Cookies: You can adjust your browser settings to manage or delete cookies. Note that disabling cookies may affect website functionality.
5. THIRD-PARTY SERVICES
Our website may contain links to third-party websites or services that we do not control. Once you leave our site, this Policy no longer applies, and we encourage you to review the privacy policies of those third parties.
6. SECURITY
We take reasonable administrative, technical, and physical safeguards to protect your Personal Information against loss, theft, misuse, and unauthorized access.
No system is completely secure, and we cannot guarantee absolute protection. You are responsible for keeping your account credentials confidential and for notifying us immediately of any suspected unauthorized access.
7. RETENTION
We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. Once no longer required, your information will be securely deleted or anonymized.
8. CONTACT INFORMATION
If you have questions or concerns about this Privacy Policy or how we handle your Personal Information, please contact us:
ERE Studios
Email: privacy@eremtl.com
Website: www.eremtl.com
Address: 111 Robert-Bourassa, suite 1200, Montreal, QC, Canada